Customer Service Representative
Oregon Staffing
Customer Service Representative
Join our fast-growing national team of professionals! The Customer Service Representative answers inbound telephone calls and emails while collecting and documenting demographic information of callers to be sent to clients. Job requirements: Flexible schedule, all shifts required. Preferences: Two years customer service experience, knowledgeable in working with computers, Microsoft Word, service-focused web-based scheduling, etc. Proven multi-tasking experience, proven experience communicating internally with colleagues, and externally with customers. Employer Note: Willing to train the right candidate. Opportunity for internal advancement, with potential for bonuses and incentives. Duties and Responsibilities Answer inbound phone calls and emails. Screens inbound calls for emergency disposition per established protocols, securing and documentation of caller’s demographics and information pertinent to the call and client. Documents the phone call information in designated computer software application in a timely and accurate manner. Relays accurate messages through phone calls, texts or email. Ensures security and protection of all confidential information. Maintains positive working relations with clients, co-workers and callers. Performs all job functions with integrity. Provides timely internal and external customer service in cooperative, professional and respectful manner. Schedule: 12:00pm to 9:00pm 5 days a week includes weekends. Wage: Starting wage is $17.00 per hour, with potential raise after training based on performance and monthly incentive bonuses if you qualified. Open until filled