Customer Service Manager (coffee Services) - Tigard, OR

Customer Service Manager (Coffee Services)

Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen's solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we'll supply the opportunity and innovation. Together, we'll continue to transform our industry. Come grow with us. We are Canteen.

Job Summary: The Customer Service Manager (Coffee Services) will be key in developing and maintaining strategic relationships with both new and existing customers. This role will drive sales growth, ensure premier customer service, and lead daily account operations. The Manager will work closely with cross-functional teams to meet business goals and gain a comprehensive understanding of the entire business process.

Key Responsibilities:

• Lead and grow client relationships; develop new office coffee business opportunities.
• Build strong vendor relationships to ensure optimal product solutions for customers.
• Create and implement sales plans with local management, track performance and drive profitability.
• Lead customer retention initiatives to enhance the client experience.
• Assess location performance through audits and quarterly evaluations.
• Analyze financial performance to identify areas for improvement.
• Address customer feedback and resolve issues to maintain satisfaction.
• Develop strategies to improve sales, profitability, and customer engagement.

Preferred Qualifications:

• A bachelor's degree is preferred; a two-year College degree or the equivalent combination of education and experience is acceptable.
• Client&Account Management experience.
• Excellent communication skills required.
• Able to travel to client sites.
• Must be passionate about Office Coffee Services.

Apply to Canteen today! Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.

Associates at Canteen are offered many fantastic benefits. Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Retirement Plan, Paid Time Off, Holiday Time Off (varies by site/state), Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Paid Parental Leave, Personal Leave. Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.