Customer Service Center Manager

Customer Service Center Manager

We are currently looking for a Customer Service Center (CSC) Manager who is enthusiastic, customer-focused, and business-oriented to achieve the financial, growth, compliance, and customer satisfaction goals of the CSC creating a positive impact on the Company. Reporting directly to the Region General Manager, you will be primarily responsible for planning and supervising the day-to-day operations of the CSC.

Responsibilities include managing all aspects of the CSC's profit and expense activity which includes sales, inventory, fleet, staffing, and customer acquisition and retention. You will also manage the CSC staff which includes interviewing, hiring, coaching, training, and managing performance. Additionally, you will monitor and assure compliance in areas including safety, health/environmental, human resources, and financial/ethical considerations. Ensuring all customer interaction and service is performed in a manner which consistently meets or exceeds customer expectations to support customer acquisition and retention is also part of your role.

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: jobs.suburbanpropane.com/benefits/.

Qualifications include a minimum of 3 years of business experience, a Bachelor's Degree in business preferred, delivery and/or distribution, sales, and general management experience desired, exceptional written and interpersonal communication skills, and the ability to provide strong leadership through coaching and mentoring with a focus on customer service.

Applications will be accepted until the position is filled. As part of our pre-employment hiring process, background checks and drug screens are performed. For more information about our hiring process, please visit: jobs.suburbanpropane.com/our-hiring-process/.

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individual's age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance. In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws.