Clinical Service Intake Analyst - Remote Eligible

Clinical Service Intake Analyst – Remote

Employment Type: Temp-to-Hire (6 months with potential for extension/conversion) Hourly Rate: based on experience and regional compensation levels

The Clinical Service Intake Analyst serves as the first point of contact for incoming documentation related to Utilization Management, Care Management, Disease Management, and Appeals. This role is responsible for organizing, imaging, and triaging incoming work while ensuring HIPAA and privacy standards are upheld. The analyst uses their knowledge to determine the nature of each inquiry and route it appropriately.

Key Responsibilities

• Receive and organize incoming clinical documents from multiple sources.
• Image and upload documents into internal systems.
• Ensure compliance with HIPAA and privacy standards.
• Triage and assign work based on document type and inquiry nature.
• Evaluate clinical documents and forward to appropriate teams.
• Work independently to meet deadlines and operational standards.
• Collaborate effectively within a team environment.

Top Skills Required

• Ability to work remotely full-time.
• Flexibility to work weekends, holidays, and past 6:00 PM Pacific Time.
• Willingness to work overtime when needed.
• Strong independent work ethic.
• Punctuality and consistent attendance.

Preferred Skills (Nice-to-Haves)

• Experience with EHR systems.
• Familiarity with claims status and revenue cycle processes.
• Prior authorization knowledge.
• Demonstrated understanding of medical terminology and anatomy.
• Previous experience in health insurance or medical office settings (e.g., scheduling, front office).

Qualifications

• High school diploma or GED.
• General office experience plus 1 year in customer service or equivalent combination of education and experience.
• Effective communication and basic writing skills.
• General computer proficiency (Microsoft Word, Excel, Outlook, Internet).
• Strong organizational and data entry skills.
• Ability to adapt to a fast-paced environment and learn evolving processes.

Work Environment

• Remote: Candidates must reside in Oregon, Washington, Idaho, or Utah.
• May be required to work weekends; flexible weekday time-off options available.
• Must use company-provided equipment and a hard-wired ISP (Cable Modem, DSL, or Fiber). Satellite or mobile Wi-Fi is not supported.
• Internet speed requirements: Download ≥ 50 Mbps, Upload ≥ 5 Mbps.
• Contractors must be fully dedicated to assigned work during scheduled hours—no outside employment or caregiving activities permitted.

Important Note: Applicants who currently use tobacco or nicotine products are not eligible for employment at this time.

Pay and Benefits

The pay range for this position is $17.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Sep 12, 2025.