Christmas Kettle Worker

Kettle Worker

The Kettle Worker is responsible for ringing bells at assigned locations as part of The Salvation Army's Christmas fundraising efforts. The Kettle Worker is the first point of public contact in the Christmas fundraising and must exhibit the highest standards of customer service. A Kettle Worker must greet and interact with the general public in a courteous and friendly manner. Knowledge, skills and abilities required include having a pleasant, outgoing personality, being able to work flexible hours, being dependable, safety conscious, and possessing excellent customer service. The Kettle Worker must be able to follow instructions with limited supervision, abide by all rules, regulations and instructions provided by the Kettle Coordinator and The Salvation Army (TSA), and be neat, clean and tidy in all manners.

Essential duties and responsibilities include ringing the bell at the appointed kettle stand/location, responding to the general public's questions and requests for information courteously and directing them to the appropriate Salvation Army representative, collecting monetary donations on behalf of The Salvation Army at the kettle stand, greeting guests (donors) in a friendly and hospitable manner, following instructions and working independently, meeting attendance requirements, conducting all communication with the public and staff with the highest level of professionalism, never leaving the kettle unattended for any reason except for authorized breaks and only at a secure location, wearing the identification, including any special clothing, provided by The Salvation Army (TSA) at all times at the kettle stand, and responsible for completing, signing and placing a daily time card in the kettle at the end of the working day.

Physical requirements include the ability to ring a small hand bell, repetitive motion of ringing a hand bell, moderate mobility, physical ability to lift and carry and/or push/pull light objects less than 25 lbs. (kettle and kettle stand), and ability to work people from diverse backgrounds.

Working conditions include standing or sitting in one location for extended periods in outside weather conditions, working in the outdoors where there are discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like, moderate mobility, working in an environment with frequent interruptions, in-person contact with people from diverse backgrounds who may be angry, hostile, confused, or frustrated people, regular and punctual attendance, and working irregular hours (i.e., nights, weekends, and holidays).