Christmas Kettle Worker

Kettle Worker

The Kettle Worker is responsible for ringing bells at assigned locations as part of The Salvation Army's Christmas fundraising efforts. The Kettle Worker is the first point of public contact in the Christmas fundraising and must exhibit the highest standards of customer service. A Kettle Worker must greet and interact with the general public in a courteous and friendly manner.

Knowledge, Skills and Abilities Required:

• Have a pleasant, outgoing personality
• Able to work flexible hours
• Dependable
• Safety conscious
• Excellent customer service
• Ability to follow instructions with limited supervision
• Abide by all rules, regulations and instructions provided by the Kettle Coordinator and TSA
• Neat, clean and tidy in all manners

Essential Duties and Responsibilities:

• Ring the bell at your appointed kettle stand/location
• Ability to respond to the general public's questions and request for information courteously and direct to appropriate Salvation Army representative
• Collect monetary donations of behalf of The Salvation Army at the kettle stand
• Greet guest (donors) in a friendly and hospitable manner
• Ability to follow instructions and work independently
• Ability to meet attendance requirements
• Conducts all communication with public and staff with the highest level of professionalism
• Never leave kettle unattended for any reason, at any time, except for authorized breaks and only at a secure location
• Wear the identification, including any special clothing, provided by The Salvation Army (TSA) at all times at the kettle stand
• Responsible for completing, signing and placing a daily time card in your kettle at the end of the working day

Physical Requirements:

• Ability to ring small hand bell
• Repetitive motion of ringing a hand bell
• Moderate mobility: duties are usually performed by combinations of standing and walking on a frequent change basis
• Physical ability to lift and carry and/or push/pull light objects less than 25 lbs. (kettle and kettle stand)
• Ability to work people from diverse backgrounds

Working Conditions:

• Ability to stand or sit in one location for extended periods in outside weather conditions
• Work is performed in the outdoors where there are discomforts associated with changes in weather or discomforts associated with noise, dust, dirt, and the like
• Moderate mobility: duties are usually performed by combinations of standing and walking on a frequent change basis
• Works in an environment with frequent interruptions
• In-person contact with people from diverse backgrounds who may be angry, hostile, confused, or frustrated people
• Regular and punctual attendance is an essential function of this position
• Requires working irregular hours (i.e., nights, weekends, and holidays)

The candidate chosen for this position will be required to pass a criminal history information check. Conviction of a crime will not automatically preclude employment. The circumstances involved in the conviction(s) will be considered. The Salvation Army does have a dress code. The Kettle Worker dress code will be shared with you at the time of employment/orientation. Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities