Bilingual Customer Service Representative

Seasonal Bilingual Customer Service Representative

We're looking for a passionate and customer-focused Seasonal Customer Service Representative to join our team. In this role, you'll be the voice of our brand, helping customers find the best product fit for their needs. You'll handle a high volume of inbound calls and emails, providing personalized, non-scripted support that reflects our commitment to quality and care.

Key Responsibilities:

• Deliver exceptional customer service by responding to inbound and outbound calls and emails in a timely, professional manner.
• Assist customers with product questions, order inquiries, account management, billing, and payment information.
• Resolve customer concerns with empathy, patience, and diplomacy—balancing customer expectations with company policies.
• Make discretionary decisions regarding financial and non-financial assistance to ensure customer satisfaction.
• Respond to product-related emails and engage in tailored, non-scripted phone conversations.
• Continuously learn and stay up to date on trained product lines.
• Demonstrate active listening skills and a warm, helpful demeanor in every interaction.

The first three weeks of the job are training in a classroom setting Mon - Fri, 8am-5pm. Contractors cannot miss any time during 3 week of classroom training. During peak-season (Nov 2025-Feb 2026), the call center is open 5am-8pm Mon - Sun. We are hiring for the closing shift. This is a seasonal role through February 6th. We had a handful of consultants convert last year.

Skills Customer service, Customer support, Troubleshooting

Top Skills Details Customer service, Customer support

Additional Skills & Qualifications:

• Fluent in Spanish and English
• 1+ years of customer service experience, preferably in a retail or e-commerce environment.
• Strong computer skills, including proficiency with Microsoft Office products, with an ability to confidently and efficiently navigate between multiple tools and systems during a single customer contact.
• Excellent communication skills with the ability to handle tough conversations with professionalism.
• High level of adaptability and comfort working in a fast-paced, changing environment.
• A positive, team-oriented attitude with a genuine desire to help others.
• Product knowledge of Columbia Sportswear, Sorel, or Prana is a plus—but a willingness to learn is essential.
• Ability to comfortably give and receive professional feedback.

Experience Level Entry Level

Pay and Benefits The pay range for this position is $21.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully onsite position in Portland, OR.

Application Deadline This position is anticipated to close on Sep 26, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.