Administrative Support Technician, Health Services

Administrative Support Technician, Health Services

The administrative support technician provides support to Behavioral Health teams and clinicians serving the public as well, and is responsible for performing a variety of administrative tasks that require intermediate computer and interpersonal skills. Duties include but are not limited to:

• Greeting and checking in behavioral health clients using our Electronic Health Records (EHR) system, Epic.
• Using Epic to view, enter, update and validate client information and insurance associated with the services that are provided.
• Using Epic to make, modify, and cancel appointments.
• Processing applications for service.
• Using a phone system, texting application, and email program to communicate with clients.
• Completing clerical and administrative tasks.
• Managing personal and shared calendars.
• Communicating with different departments and teams via phone, chat, and email.

This position will work in a fast-paced, multitasking environment that includes frequent contact with clients. The incumbent will receive training and be expected to routinely complete knowledge checks to ensure policies and procedures are accurately attained and sustained. This position will be primarily assigned to our main clinic in Bend, but will occasionally work at the other clinics in Bend, Redmond, and La Pine.

Key responsibilities include:

• Establishing and maintaining a high level of customer service and confidentiality while providing information and assistance to clients, visitors, and County employees in a busy environment.
• Prioritizing, organizing and carrying out assignments in a timely and professional fashion with basic supervision.
• Entering data and numerical information into a computer system with speed and accuracy, and maintaining electronic records, files and databases.
• Understanding and applying County policies and procedures to meet compliance standards.

What you will bring:

• Knowledge of general office procedures and methods.
• Skill in maintaining confidentiality.
• Task-switching in a fast-paced environment while balancing multiple situations.
• Working independently as well as in a team setting.
• Communicating effectively both verbally and in writing.
• Being flexible with working at different locations and taking on necessary tasks as needed.

Minimum qualifications include:

• High school diploma or GED equivalent; and two years of administrative support experience; or any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the job.

Necessary special requirements:

• Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver’s license within 30 days of hire date.
• Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions.

Physical requirements:

• Ability to work in an office that is environmentally controlled; possess sufficient hand coordination to perform keyboarding and data entry; arm/hand movements to retrieve work materials and operate a variety of general office equipment.
• Frequently required to sit, walk, stoop, bend, kneel, reach, stand, grasp, talk, hear, see, and lift up to 10 pounds.

Deschutes County is proud to be an equal opportunity employer. We strive to build an inclusive environment that encourages, supports, and represents the diverse voices and needs of our communities. All are encouraged to apply - we welcome diverse perspectives and experiences.