Customer Service Representative - Remote Eligible

Bilingual Customer Service Representative

In a world of self-service, sometimes we reach a point when we need to pick up the phone and ask for help. Do you enjoy being that helpful voice on the other end of the phone? Lottery is hiring one (1) bilingual Customer Service Representative to join our Call Center team to guide our retailers, players and Lottery staff to the fastest and easiest resolution. This is a remote position, but you will attend up to 6 weeks of training on site in Salem, OR.

This position will be for a limited duration of up to one year, but is still a great opportunity to get your foot in the door with the Oregon Lottery!

About the Role

The ideal candidate will be bilingual in English and Spanish to provide better assistance to our Spanish-speaking players, and will use internal systems to write team notes in English. The candidate who completes and passes our language services exam will receive a 5% salary differential for being bilingual.

This position is also eligible for a weekend shift differential. The weekend shift differential is 10% for hours worked on Saturdays or Sundays.

About Us

You will report to the Supervisor, Customer Service and provide intermediate technical support to retailers, players and field staff. You will dispatch service calls to field staff and ensure a high-quality customer experience.

Did you know that the Oregon Lottery is a leader in the gaming industry, and an important contributor of revenue for Oregon's schools, economic development, state parks, watershed restoration, veteran's programs, and outdoor schools? Our impact begins with our workforce come join our team to be part of the impact!

You Will:

• Apply Lottery Management Core Values and Expectations in performing daily activities. Ensure conduct embodies the principles of fairness, integrity, security, and honesty. Support and integrate into their work the Lottery's commitment to:
• Responsible Gambling
• Diversity, Equity, and Inclusion
• Culture of Safety
• Provide technical support.
• Assist field staff and training to retailers and players on Lottery products and equipment.
• Provide follow up to ensure appropriate service is provided.
• Dispatches technicians.
• Help with Lottery ticket inventory.
• Communicate product and marketing information.
• Provide internal support throughout the Lottery.

You Have:

• Minimum Qualifications
• Associate's Degree and one (1) year of experience in customer service; OR
• Three (3) years of experience in customer service
• Special Qualifications
• Bilingual in the following languages: Spanish

As a member of the Lottery family, you will enjoy:

• Work/life balance
• Remote work schedule
• Vacation Leave: 10 hours per month, with increased accruals every 5 years
• Sick Leave: 8 hours per month
• Personal Business Leave: 24 hours per year
• 11 Holidays per year
• Benefits
• Comprehensive medical, dental, vision, and prescription benefits with low monthly premiums
• Life insurance, short-term and long-term disability, accidental death, long-term care, and pre-tax flexible spending accounts
• Public Employees Retirement System (PERS) - retirement program includes defined benefit (pension) and defined contribution (retirement savings)
• Oregon Savings Growth Plan 457(b) deferred compensation plan that provides additional savings for retirement; post tax, pre-tax options available