Technical Analyst 3 - support (ERP Accounting)

Support Organization Role

As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

Responsibilities

As the leading cloud business system, NetSuite includes financials, inventory management, HR, professional services automation, commerce, and more. Tens of thousands of customers all over the world trust NetSuite to give their businesses the visibility, agility, and control needed to make data-informed decisions quickly.

NetSuite is a place where you can build your career and have fun while doing so! We're invested in our people, our customers, and the community. As part of Oracle, our benefits are second to none. Joining our passionate team means that you're ready to take your career to the next level. With priceless learning opportunities, strong support, incredible innovation, and volunteer opportunities, NetSuite is committed to creating a workplace where everyone feels empowered and set up for success.

• This is for a full-time role for our NetSuite Customer Support team in Manila supporting global clients. It requires you to work on nightshift / graveyard hours but should also be flexible to work on different shifts depending on the business need. Work set up is hybrid at least twice in a week in our Ayala, Makati office.
• You will continue to practice, trained of your expertise in Accounting and acquire new skills in performing it in an IT Industry.
• Your primary task will include the following but not limited to:
• Provide technical support to Oracle global customers
• Deliver resolution through inbound and outbound phone calls and emails
• Perform highly complex fixing and analysis
• Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
• In this role, you will be our customers' first point of contact, responsible for delivering world-class customer support experience to improve their use of Enterprise Resource Planning (ERP) software.
• As a main point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and advanced issues

Job Qualifications:

• Bachelor's degree or higher in Finance, Accountancy, Banking, or a related field.
• At least 3 years of NetSuite experience in a support or implementation role, or equivalent. Candidates may also be considered with either: o 5+ years experience in support or implementation of other ERP/accounting software, or o 7+ years of demonstrated experience in finance, accounting, or audit practice
• Knowledge of accounting software e.g SAP, QuickBooks, JD Edwards, or Xero is an advantage.
• Strong understanding of GAAP and accounting principles.
• CPA certification is a plus.
• Excellent oral and written English communication skills.
• Strong customer orientation, problem-solving, and critical thinking skills.
• Amenable to work on nightshift and on hybrid set up.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

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Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.