Technical Analyst 1 - support

Technical Solution Analyst I

Are you a problem solver who enjoys troubleshooting and investigation? If you are a recent graduate looking to start your career in IT, this is an exciting opportunity to grow in a dynamic, fast-paced environment.

At Oracle Health, we are committed to creating a human-centric healthcare experience powered by unified global data. Our solutions connect clinical, operational, and financial systems to improve outcomes, reduce costs, and support better decision-making across the healthcare ecosystem.

As a Technical Solution Analyst I, you will join the International Support team, where you will provide functional and technical support to clients, investigate and resolve incidents, and collaborate with cross-functional teams.

To succeed in this role, you should have a bachelor's degree in IT, Healthcare, or a related field (or equivalent experience), strong SQL skills, and fluency in English.

Responsibilities

• Provide incident resolution and application maintenance
• Perform troubleshooting investigations in front-end and back-end applications
• Own, troubleshoot, and document investigations and resolution of incidents and complex cases
• Communicate with clients to explain next steps and resolutions
• Work with Development, Engineering, and Project teams to resolve escalated issues
• Document notes, activities, investigation steps, and knowledge articles throughout the lifecycle of an issue
• Manage workload and handle multiple cases to ensure timely resolution
• Prioritize work based on severity, urgency, and business needs
• Drive continual improvement of support practices
• Participate in on-call rotation and provide support outside standard hours as needed
• Travel up to 20%
• Work from the Bucharest office 5 days per week
• Perform other responsibilities as assigned
• Follow corporate security policies and safeguard client and organizational data

Required Skills

• Business English
• C Programming Language
• Information Technology Infrastructure Library (ITIL)
• Java
• Oracle Health
• Oracle Health - Oracle Health Millennium
• SQL
• Service Level Agreements Management
• Support Service
• Technical Support
• Troubleshooting

About Us

Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life-saving care. And with AI embedded across our products and services, we help customers turn that promise into a better future for all. Discover your potential at a company leading the way in AI and cloud solutions that impact billions of lives.

True innovation starts when everyone is empowered to contribute. That's why we're committed to growing a workforce that promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling 1-888-404-2494 in the United States.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.