Customer Service Analyst 1 - support

Support Organization Configuration Specialist

As a member of the Support organization, make configuration changes in production and non-production environments for clients. Configure solution functionality and components in production and non-production environments. Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames. Analyze and modify configuration work plans, troubleshoot and validate configurations to ensure successful implementation in client domains independently. Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards. Evaluate integration points and cross-solution builds. Apply change management processes throughout service request life cycle.

Career Level - IC1

Required Skills: SQL Scripts

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