Software Engineer

Engineering Ownership For Onboarding Workflows

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Provide dedicated, long-term engineering ownership of core Quadient and Groovy-based processing, onboarding workflows, and shared communication components. Act as a persistent platform capability enabling scalable onboarding and consistent communications delivery across the enterprise.

Primary Responsibilities:

• Develop, enhance, and maintain Groovy scripts, Quadient business logic, templates, and shared data-alignment components used across CCM compositions
• Support onboarding workflows by configuring communication setups, data mappings, template builds, and application of standardized composition patterns
• Partner with TPOs, business stakeholders, and implementation teams to translate requirements into reusable, scalable technical solutions
• Support production readiness by assisting with communication reviews, approvals, and readiness validation
• Troubleshoot communication build issues, routing and orchestration logic defects, variance detection failures, and batch/job-processing problems
• Serve as a floating technical resource to support and train new onboarding teams as they come online (tools, processes, template operations)
• Contribute to ongoing documentation, playbook refinement, and continuous improvement initiatives to strengthen platform stability and reuse
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Eligibility To apply to an internal job, employees must meet the following criteria:

• Not on Active CAP at the time of applying for the IJP
• Employees currently at Grade 25 and Grade 26 can apply for this position
• Employees must notify their Current Manager before applying for the IJP
• Last Common Review rating should be Meeting Expectations or Exceeding Expectation

Required Qualifications:

• 3+ years of hands-on experience using the Quadient Suite of tools (e.g., Quadient Inspire, Interactive, Scaler) in an enterprise CCM environment
• Solid experience developing and maintaining Groovy scripts, Quadient business rules, templates, and shared components
• Proven experience supporting end-to-end communication onboarding, including data mappings, template configuration, and application of standardized composition patterns
• Experience troubleshooting CCM build issues, routing/orchestration logic, variance detection, and batch or job-processing failures
• Experience working closely with Product Owners/TPOs, business stakeholders, and implementation teams in an Agile or hybrid delivery model
• Experience supporting or mentoring onboarding teams and contributing to platform documentation, playbooks, and continuous improvement initiatives
• Familiarity with production readiness processes, communication reviews, approvals, and release validation
• Demonstrated ability to translate business and technical requirements into reusable, scalable platform solutions

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.