Senior Tech Support Specialist

Senior Tech Support Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, and data they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Care Field Services team is seeking a Senior Tech Support Specialist to serve as the primary on-site IT presence for providers and practice managers within our clinical workspaces. In this role, you will operate as the 'face of IT,' ensuring that clinical staff have the functional technology required to deliver patient care. You will be responsible for a wide range of tasks, from installing workstations and peripherals to resolving complex network and application issues. This is a high-impact role that requires technical expertise, independent workload management, and the ability to build strong professional relationships in a fast-paced clinical environment.

Primary Responsibilities:

• Serve as the on-site escalation point for clinicians, using advanced diagnostic techniques and tools to provide rapid technical assistance
• Travel within a 50-mile radius to provide dedicated on-site IT support and perform hardware/software troubleshooting at clinical sites
• Install, configure, and ensure the operational status of workstations, printers, phones, fax machines, and various software applications
• Diagnose, troubleshoot, and resolve complex problems involving operating systems, applications, and network configurations, replacing hardware parts as necessary
• Prioritize and manage workload independently, focusing on critical clinical items while adapting to new technologies and improving procedures
• Coordinate new access needs and security changes with IT leadership, ensuring proper user ID and password communication for clinical staff
• Direct external contract resources for hardware installations or repairs, maintaining accurate inventory and ensuring the security of IT assets
• Manage escalations from the Help Desk to ensure timely resolution and provide regular status updates to customers and leadership
• Maintain a knowledge base for problem resolution and assess system trends to recommend reconfigurations or process improvements
• Conduct end-user training to ensure clinical staff are proficient with their hardware and software tools

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED OR 5+ years of equivalent professional IT experience
• 5+ years of experience in technical support, including hands-on troubleshooting of PC hardware, peripherals, and software
• 3+ years of experience managing Windows OS, VPNs, Active Directory, and Exchange
• 2+ years of experience with troubleshooting network configurations (Cisco, Citrix) and performing data migrations or imaging
• Ability to travel within a 50-mile radius of the primary work location to support multiple clinical sites
• Ability to participate in a standard on-call rotation for after-hours technical support
• Access to reliable transportation and valid US driver's license

Preferred Qualifications:

• Experience working in a clinical or healthcare IT environment, supporting medical providers and practice managers
• Advanced proficiency with Microsoft Office, SharePoint, HP hardware, and backup software
• Demonstrated skills in data analysis and technical solution development.
• Strong deductive reasoning skills for complex system analysis and problem-solving
• Proven ability to manage multiple high-pressure projects and prioritize tasks effectively
• Relevant technical certifications (e.g., A+, Network+, or Microsoft certifications)

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $28.94 to $51.83 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.