Senior Devops Engineer

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Enterprise Enablement Platform Services

To analyze workflows, optimize tools/processes, support technical upgrades, and serve as a bridge between engineering teams and business users while promoting automation, cost optimization, and compliance across the ServiceNow ecosystem.

Primary Responsibilities:

• Analyze workflow challenges and identify inefficiencies in tools, processes, or data
• Perform technical testing during system upgrades, patches, and platform releases
• Gather requirements from cross functional teams and translate them into technical, automatable solutions
• Act as a liaison between engineering teams and end users to ensure clarity and alignment
• Promote and evangelize the ServiceNow Platform and build strong partnerships with instance owners across the organization
• Drive cost reduction initiatives by identifying unused, duplicate, or oversized licenses
• Monitor compliance to ensure proper usage aligned with contractual and regulatory requirements
• Manage reporting and demand forecasting, including inventory tracking and modeling future licensing needs

Required Qualifications:

• 6+ years of experience in technical analysis, system support, or platform operations
• Experience analyzing workflows, optimizing processes, or supporting enterprise platforms
• Solid understanding of ITSM processes (Incident/Problem/Change/Request)
• Basic ServiceNow familiarity with willingness to perform light development tasks

Preferred Qualifications:

• Experience with ServiceNow administration, configuration, or scripting
• Experience with testing activities during upgrades or patch cycles
• Understanding of licensing models and cost optimization strategies
• Proven ability to build automation or assist in low code/no code development