Practice Support Assistant II

Practice Support Assistant II

Position in this function performs advanced Practice Support Assistant II duties with a high level of autonomy and competency. Serves as a key member of the medical team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks, which vary by department.

Location: 230 Worcester St, Wellesley, MA 0248

Department: Behavioral Health

Schedule: Full time, 40 hours/weekly. Monday through Friday, hours 8:30AM - 5:00PM. Position is eligible for a hybrid work schedule after initial 3-4 months of training

Training will be 100% onsite, 5 days per week

Hybrid schedule will be 3 days in office, 2 days at home after initial 3-4 months training (training is onsite, 5 days per week)

Primary Responsibilities:

1. Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
2. Ensure accurate data collection and reporting; handle follow-up activities and referral tracking
3. Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
4. Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
5. Complete and process forms, prior authorizations, prescription renewals, and other documentation
6. Collaborate with supervisors on coverage and workflow; lead huddles as needed
7. Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualification:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience in a healthcare setting
• Intermediate level of proficiency in Microsoft Office

Preferred Qualifications:

• Associate's Degree in medical office administration program
• Previous EPIC experience
• Proven solid problem solving and complex patient management skills

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $17.98 to $32.12 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.