Part Time Practice Support Assistant I

Practice Support Assistant I

Position in this function performs Practice Support Assistant I duties with a high level of autonomy and competency. Serves as a key member of the Physical Therapy team, delivering excellent customer service and supporting strong patient-clinician relationships. In addition to core responsibilities, handles significant higher-level administrative tasks.

Location: 1 Lyons St. Dedham, MA

Schedule: Part time, 24 - 30 hours/weekly. Will be working 3 x 8-hr days (Tues, Wed and Fri) during business the hours of 8am - 6pm

Department: Physical Therapy

Primary Responsibilities:

• Manage complex scheduling tasks, including appointment booking, template adjustments, and patient outreach
• Ensure accurate data collection and reporting; handle follow-up activities, referral tracking and insurance authorization processing
• Deliver exceptional customer service, resolving escalated issues and supporting patient satisfaction
• Oversee waiting room operations, verify patient information, and assist with check-in/check-out processes
• Complete and process forms, prior authorizations, prescription renewals, and other documentation
• Collaborate with supervisors on coverage and workflow
• Participate in quality improvement initiatives and special projects

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service experience (in a healthcare setting preferred)
• Basic level of proficiency in Microsoft Office

Preferred Qualifications:

• Associate's degree in medical office administration program
• Previous EPIC experience
• Proven solid problem solving and communication skills in an outpatient medical setting

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 to $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.