Member Experience Representative - health Plan Operations - kelsey Seybold Clinic: Pearland Administrative Office (medical Assistant License Required) - Remote Eligible

Explore Opportunities with Kelsey-Seybold Clinic

Work with one of the nation's leading health care organizations and build your career at one of our 40+ locations throughout Houston. Be part of a team that is nationally recognized for delivering coordinated and accountable care. As a multi-specialty clinic, we offer care from more than 900 medical providers in 65 medical specialties. Take on a rewarding opportunity to help drive higher quality, higher patient satisfaction and lower total costs. Join us and discover the meaning behind Caring. Connecting. Growing Together.

The Member Experience Representative supports member outreach activities to ensure a positive customer experience. Will perform welcome calls, disenrollment calls, member check-in calls, and health screening reminder calls via outbound telephone calls to health plan members.

If you are located in Pearland, TX, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• The Member Experience Representative maintains documentation in share point and other systems to accurately capture call outcomes
• The Member Experience Representative coordinates with other departments and teams to fully support a positive member experience

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma or GED from an accredited program
• Certified or Registered Medical Assistant
• 1+ years of customer service experience in a contact center environment

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.