Charge Services Business Systems Analyst

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Charge Services Business Systems Analyst

While serving as the Charge Services Business Systems Analyst, you will be a liaison between end-users, project team members, and other resources while providing exemplary customer service and application support for our Charge Services applications. In addition, you will develop optimization offerings and support Revenue Cycle projects, such as Clinically Driven Revenue Cycle implementations, to ensure end users have the best possible experience. We are seeking a skilled IT Analyst with a minimum of 3 years of experience supporting Millennium Charge Services to join our Revenue Cycle IT team. This role will focus on ensuring seamless integration and support for both hospital and physician billing workflows within our health system.

Primary Responsibilities

• Provide Millennium Charge Services support including design, build, and testing for Patient Accounting applications
• Identify system optimization and enhancement opportunities and collaborate with users, vendors, and other IT analysts to design and implement effective solutions
• Work closely with Charge Services users to design, configure, build, and support charge workflows
• Collaborate with end users to design and build the system in a timely and professional manner and make corrective configuration as necessary
• Contribute to new implementation, software upgrade initiatives, and enhancements to workflows including the design, build, and test phases
• Participate in design and validation sessions and ensure appropriate documentation, follow-up and issue escalation occurs
• Provide support for application incidents reported through the help desk; including 24/7 on call coverage as required Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate
• Obtain and maintain in-depth knowledge of Millennium Charge Services functionality; acquire and utilize knowledge of operational workflows to be implemented
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Millennium Charge Services
• Develop solid relationships with end user communities, customers, and business partners
• Facilitate communication with stakeholders from initial requirements to final implementation, as well as establishing an excellent on-going rapport
• Collaborate and engage with IT leadership and committees supporting the overall strategy for IT
• Serves as role model and coach in quality customer service
• Understand the NLH culture and organizational model, actively build relationships to establish oneself as an approachable, credible partner
• Defines and oversees system testing when required, ensuring sufficient documentation of completed system testing, testing results, and updates needed to test plans
• Develops measurement of IS adoption and usability within the clinical and staff
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications

• 3+ years of working directly in Millennium Charge Services
• 2+ years of designing and maintaining Millennium Charge Services while supporting full cycle implementations or upgrades, including owning solution configuration and validation required for project work
• 3+ years of healthcare domain knowledge that spans the entire patient life cycle from the front to back of the revenue cycle: Scheduling, Registration, Financial counseling, Charge capture, Coding and Patient Accounting, Claims Management, Vendor Management, Contract Management, Denials Management and Collections, right through to general ledger posting within a healthcare organization
• 3+ years of demonstrated experience collaborating with other IT functions to oversee the design, development, implementation, and ongoing support and improvement of applications

Preferred Qualifications

• Demonstrated experience leading small to large-scale optimization projects.
• History of fostering a culture of diversity and inclusion and driving innovation
• Proficiency with MS Excel, Visio and PowerPoint
• Demonstrated ability to build partnerships and influence others, including working across diverse groups to drive commonality and reusability in solutioning
• Proven relationship management skills in complex situations
• Proven consultative and collaborative style with demonstrated ability to team with cross-functional teams
• Demonstrated self-motivation, individual leadership, and team collaboration skills