Associate Tech Support Analyst II - Cebu

Caring. Connecting. Growing Together.

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale.

Primary Responsibilities:

1. Resolve technical issues through mostly calls and via chat and web portal at a large corporate Service Desk, efficiently and professionally, in a high-volume call center environment that operates 24x7x365
2. Diagnose hardware, software, printing, and network connectivity issues including LAN, WAN, and VPN
3. Demonstrate a highly developed sense of integrity and commitment to customer satisfaction and first call resolution
4. Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regard to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

• Undergraduate degree or equivalent experience.
• 1+ years of Technical Support experience
• 1+ years of Service Desk experience
• 1+ years of phone handling experience
• Solid technical background and has phone handling experience
• Proven excellent communication skills
• Keen to quality, performance, and efficiency
• Good working ethics