Financial Services Manager - Openroad Toyota Richmond

Financial Services Manager

Unlimited possibilities ahead. Position: Financial Services Manager Status: Full-Time Dealership: OpenRoad Toyota Richmond Department: Sales - Business Office

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada's Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their roles.

Role & Responsibilities:

• Determine needed programs and/or actions to increase performance on a continuing basis.
• Identify targets for finance product sales and ensure that such targets are met.
• Proactively identify client needs and offer appropriate advice in accordance with business objectives.
• Ensure all vehicle financial contract documentation is accurate and properly submitted to our Financial Institute partners
• Achieve Business Office product sales target and penetration percentages
• Ensure all vehicle financial contracts are funded in a timely manner
• Achieve a high customer satisfaction rating
• Contribute to planning and development of budgets, implementation of action plans, and monitoring variances against budget.
• Communicate department objectives and methods and procedures to all department staff.
• Planning, organizing, and coordinating activities with the Sales department.
• Establish long- and short-term goals, including objectives for turnover, profit, percentage, and finance source.
• Analyze the performance of the Finance & Insurance department to determine the level of fulfillment of planned goals.
• Proactively identify client needs and offer appropriate advice in accordance with business objectives.
• Communicate department objectives and methods and procedures to all department staff.
• Must follow Company safety policies and practices, and immediately, report any and all accidents to General Manager.
• This position will be expected to perform other duties as assigned by management.
• OpenRoad reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities Required:

• Minimum 1-year experience in a similar role with a strong sales record.
• Well organized and possess strong time management skills.
• Ability to work cooperatively with all levels of the organization.
• Excellent communication and interpersonal skills, and ability to build relationships.
• Highly self-motivated and have the ability to learn quickly and be open to challenges.
• Strong financial skills and business networks.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
• Ability to make sound decisions in a manner consistent with the essential job functions.
• A valid British Columbia Driver's License with a good driving record.
• Mandarin and/or Cantonese considered an asset