Senior IT Support Specialist (remote, US) - Remote Eligible

✨ About The Role

- The Senior IT Support Specialist will administer and manage applications, including user management and security configurations. - The role involves collaborating with IT leadership to define and implement best practices and policies company-wide. - The candidate will design and implement integrations and workflows to enhance user experience and improve efficiency. - Providing technical support on escalated issues for end users, addressing hardware, software, and network problems is a key responsibility. - The position requires prioritizing and managing tasks effectively to meet established service level agreements (SLAs) and project deadlines.

⚡ Requirements

- The ideal candidate should have at least 5 years of experience in IT roles, demonstrating a strong foundation in troubleshooting technical issues. - A proactive individual who excels at time management and can work effectively both independently and as part of a team is essential for this role. - Excellent customer service and communication skills are crucial, particularly in conveying technical solutions to non-technical users. - The candidate should possess expertise in Mobile Device Management (MDM) for both macOS and Windows operating systems. - Strong problem-solving abilities and experience with ticketing systems are necessary for addressing complex technical issues.