✨ About The Role
- The Customer Experience Support Processor will be responsible for triaging service requests received via digital communication channels.
- This role involves processing inbound customer support requests and ensuring accurate data tagging within a Zendesk ticket.
- The candidate will update and maintain customer records in the database with accurate information.
- Identifying and escalating potential issues that hinder customer success is a key responsibility of this position.
- The role requires engaging in continuous learning and providing feedback to enhance customer service processes and policies.
âš¡ Requirements
- The ideal candidate should have a minimum of 1 year of experience in customer success or customer support roles.
- Experience in a call center or insurance agency setting is preferred, indicating familiarity with the industry.
- Strong interpersonal communication skills, both verbal and written, are essential for effective collaboration with team members and leadership.
- A self-starter mentality with solid time-management skills is crucial for adapting to a fast-paced remote work environment.
- The candidate should possess extraordinary problem-solving abilities and a genuine interest in learning new processes and tools.
Customer Experience Support Processor - Remote Eligible
Remote
$31,200 - 52,000 USD / year
Support
Job is no longer active
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