Training And Branch Services Specialist

Training And Branch Services Specialist

At AFC (Automotive Finance Corporation) we fuel the entrepreneurial dream in our community. For more than 35 years, we've been committed to making dreams come true for independent car dealers. AFC's finance solutions work with more than 12,000 independent dealerships across North America freeing up cash flow to give them more time to focus on building their business. Our solutions amplify purchasing power so dealers can stock their dealership lot with vehicles their customers seek. AFC is proud to be a subsidiary of OPENLANE. AFC's core business complements the other business units within the OPENLANE group of companies.

AFC's Core Values: Elevating Relationships. We connect deeply with our customers - celebrating their wins and supporting their struggles as if they were our own. Powered by Passion. We believe that "passion is our superpower" and that every success is built upon the commitment and perseverance of our employees. Vision-driven. We look ahead to the bigger picture so our customers can be prepared; after all, their success is our destination. Dedicated to You. We demonstrate value and appreciation by recognizing and validating each other's efforts. We stand committed to the success of our customers.

We're looking for a Training and Branch Services Specialist with strong customer service skills as well as drive to provide answers and solutions on a daily basis. In addition, this role will require heavy support in the areas of preparation, organization, implementation, tracking, facilitation, and responses for all areas of Training and Branch Services inquiries and events. This includes training and conference support as well as Branch Services areas of responsibilities for physical and digital locations. The Specialist will also monitor and report on all training results within the LMS environment. This role is structured for a fast-paced environment that supports the employees across the US and Canada.

You are: Focused on Elevating Relationships: you believe integrity and honesty build long-lasting relationships; connecting with our employees as well as your team. Powered by Passion. You are driven to help our employees realize their unlimited potential. Vision-Driven. You prioritize understanding our employees' future needs and are dedicated to their continuous improvement. Dedicated. You have an unwavering "people-first" commitment to ensure success and provide support to both our employees and your team.

You will: Maintain a thorough understanding of AFC training and branch services processes and responsibilities for corporate and field support. Use this knowledge to provide a high quality employee experience specific to all areas supported by AFC Training and Branch Services. Training Services Coordination - Monitor all requests for resolution in the Training Inbox, manage subscription renewals for department, administrative tasks in learning management system (create ILTs, complete attendance, reporting, assignments), forms administration and updates in Formstack Onboard new AFC employees - weekly calls with hiring managers, new hire reporting and communication. AFC University and Manager Onboarding administration - coordinate scheduling, create agenda, manage attendee lists, communication with attendees and presenters, attend all sessions to moderate and provide feedback on presentation value to attendees, track attendance in Workday Learning, coordinate survey to attendees and follow up with presenters to provide survey results, coordinate follow up calls with attendees. Report on monthly ROAD training, OPENLANE and AFC assigned training, print and mail ROAD completion certificates, order and ship ROAD shirts upon completion of program, reporting and tracking of OPENLANE Fastlane progress and completion for AFC attendees Coordinate AFC OLM, AFC Focus Session, AFC Acclimation Day, and Insights Discovery sessions Provide conference support - coordination of hotel, menus, budget, rooming list, events, and transportation. Branch Services Coordination - vendor liaison for signage on new locations or renovation projects; attend all branch transition meetings and maintain tracking spreadsheet, coordinate with procurement team to update/change addresses and forwarding requests, manage COSMOS address change for branch after transition, manage branch phone forwards as needed during/after transition, manage all AFC Directory and Google Groups updated and changes, monitor all requests for resolution in the Branch Services Inbox Employee Retention and Satisfaction - print, coordinate and mail anniversary certificates, create mailing labels, create and send Chatter post email, coordinate milestone recognitions (gift cards, retirement spotlight), coordinate quarterly initiatives, coordinate special events.

Must Have's: Two (2) years' experience in training with a minimum of one (1) year experience in sales/basic operations training preferred. Proficiency in Google applications particularly Sheets. Strong organization, verbal, and written communications skills. The ability to work in a faced paced and challenging work environment. Outstanding time management, organizational, and analytical skills. Proficiency with telephone, keyboard, and other standard office equipment.

Nice to Have's: Degree in related field(s). Three (3) years of experience in the automotive or financial services industry.

What We Offer: Competitive pay Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US) Immediately vested 401K (US) or RRSP (Canada) with company match Paid Vacation, Personal, and Sick Time Paid maternity and paternity leave (US) Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US) Robust Employee Assistance Program Employer paid Leap into Service Day to volunteer Tuition Reimbursement for eligible programs Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization Company culture of internal promotions, diverse career paths, and meaningful advancement.