Mechanical Services Manager

Mechanical Services Manager

At OPENLANE we make wholesale easy so our customers can be more successful. We're a technology company building the world's most advanced—and uncomplicated—digital marketplace for used vehicles. We're a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we're an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit. Our Values: Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate. Relentless Curiosity. We seek to understand and improve our customers' experience. Smart Risk-Taking. We transform risk into progress through data, experience, and intuition. Fearless Ownership. We deliver what we promise and learn along the way.

We are seeking a Mechanical Services Manager with experience in managing an automotive service center. You will be part of a skilled team responsible for delivering vehicle reconditioning, repair, and inspection services for commercial and dealer customers. You will be involved in daily operations of a 6 bay shop, monitoring key performance indicators, and supporting a team of service technicians. In this role, you will have the opportunity to use your experience in leadership, automotive repair, and operations. The ideal candidate will have 3-5 years experience in a similar role.

You Are:

• Driven. You are focused on results and seek out opportunities to improve the shop's performance.
• Entrepreneurial. You will identify, communicate, and recommend strategies to grow the shop volume.
• Accountable. You lead by example, fostering a culture of alignment, support, urgency for change, and results.
• Engaging. You build strong relationships, with your team and with your customers.

You Will:

• Supervise and provide mentorship for Automotive Service Technicians, Apprentices, Service Advisors, and office administrators; including allocation of assignments, inspection of work, and performance management.
• Ensure efficient and effective delivery of automotive repair/maintenance services to Dealers & Corporate Clients, including monitoring and managing controllable expenses, ensuring department is operating efficiently and meeting financial targets including KPIs and profitability.
• Ensure vehicles receive & are billed for services in accordance with corporate and customer Service Level Agreements (SLAs)
• Ensure production information and reporting is accurately captured in company systems, including VTrace, AMS, and respond to portal or internal requests in a timely manner.
• Maintain positive business relationships with customers, which may include participating in negotiations regarding fees, costs, contracts, and service agreements, and promoting retail ready reconditioning services in collaboration with the General Manager & sales team.
• Serve as an escalation point and subject matter expert for the claims operations (arbitrations) team.
• Monitor, inspect, and enhance shop operations to ensure compliance with corporate and industry safety standards; ensuring that shop equipment has regular maintenance and repairs as required to remain in good working condition.
• Grow talent - attract, engage, retain, and grow great people at OPENLANE.
• Engage Teams - create and sustain a high trust team culture that embraces and values people's talents, diversity, and contributions to OPENLANE's goals.

Who You Will Work With:

• Reporting to the Operations Manager (or General Manager), this role will collaborate with the VLC leadership, department representatives, and our shared services team on a daily basis.
• This role will frequently interact with customers, including supporting arbitration claims resolution.

Must Haves:

• Related post-secondary education or equivalent experience
• 3-5 years' supervisory experience
• 3-5 years' experience in automotive service center, with a strong understanding of automotive diagnostics and repair services
• Valid Driver's License
• Strong customer service and communication skills
• Able to efficiently respond to various requests at one time

Nice to Haves:

• Previous experience or education as an Automotive Service Technician, Apprentice, or Service Advisor
• Experience with Mitchell estimating system
• Tech-savvy, familiarity with Google Suite is an asset

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement