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User Operations Generalist
Implement systemic improvements in user experience through breakthrough AI technologies.
San Francisco Bay Area
Senior
$180,000 - 285,000 USD / year
4 months ago
✨ About The Role
- Directly interact with customers to solve complex problems and operationalize solutions at scale
- Collaborate with various teams to define and implement changes that enhance the support experience
- Design and implement support process improvements focusing on metrics like CSAT and SLAs
- Provide best-in-class training, playbooks, and workflows to customer-facing teams
- Foster a supportive and productive work culture within the User Operations team
âš¡ Requirements
- Experienced leader with over 10 years in user operations or customer support roles, preferably in tech startups or fast-paced environments
- Strong problem-solving skills and ability to communicate complex technical issues effectively
- Proven track record in training cross-functional teams and driving performance improvements
- Customer-centric mindset with a focus on enhancing user experience
- Demonstrated leadership skills to inspire and motivate team members
User Operations Generalist
San Francisco Bay Area
$180,000 - 285,000 USD / year
Operations
Job is no longer active
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