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Senior Support Engineer - API
Operationalize solutions for complex technical problems faced by customers at scale.
San Francisco Bay Area
Expert
$280,000 USD / year
4 months ago
✨ About The Role
- In this role, you will work directly with customers to solve complex problems and then find ways to operationalize those solutions at scale.
- You will be responsible for equipping other customer-facing teams with top-notch training, playbooks, and workflows.
- You will need to have a deep technical understanding of OpenAI's architecture, products, and the needs of users.
- Collaboration with various teams across OpenAI is crucial to identify and resolve technical support requests while acting as a customer advocate.
- You will become a product expert across all technical products and educate clients on the use of OpenAI platforms.
- Your goal will be to design and implement support process improvements, focusing on metrics like customer satisfaction, service level agreements, and ensuring delightful interactions.
- You will contribute to fostering a supportive and productive work culture within the User Operations team.
âš¡ Requirements
- You should have over 10 years of experience in technical support engineering, solutions engineering, or other technical customer-facing roles, ideally within tech startups or fast-paced environments.
- Your problem-solving skills are excellent, and you are capable of understanding and communicating complex technical issues.
- You have a history of educating customers and fostering strong cross-functional relationships to drive performance improvements.
- A customer-centric mindset is key, and you have a track record of enhancing user experience.
- You are humble, eager to assist others, and willing to learn whatever is necessary to support both your team and customers.
- You are able to operate effectively with high energy, manage multiple projects simultaneously, and prioritize tasks effectively.
- You have experience building or delivering prototypes on top of API platforms.
About OpenAI
Building artificial general intelligence