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Senior Support Engineer - API

Operationalize solutions for complex technical problems faced by customers at scale.
San Francisco Bay Area
Expert
$280,000 USD / year
3 months ago

✨ About The Role

- In this role, you will work directly with customers to solve complex problems and then find ways to operationalize those solutions at scale. - You will be responsible for equipping other customer-facing teams with top-notch training, playbooks, and workflows. - You will need to have a deep technical understanding of OpenAI's architecture, products, and the needs of users. - Collaboration with various teams across OpenAI is crucial to identify and resolve technical support requests while acting as a customer advocate. - You will become a product expert across all technical products and educate clients on the use of OpenAI platforms. - Your goal will be to design and implement support process improvements, focusing on metrics like customer satisfaction, service level agreements, and ensuring delightful interactions. - You will contribute to fostering a supportive and productive work culture within the User Operations team.

⚡ Requirements

- You should have over 10 years of experience in technical support engineering, solutions engineering, or other technical customer-facing roles, ideally within tech startups or fast-paced environments. - Your problem-solving skills are excellent, and you are capable of understanding and communicating complex technical issues. - You have a history of educating customers and fostering strong cross-functional relationships to drive performance improvements. - A customer-centric mindset is key, and you have a track record of enhancing user experience. - You are humble, eager to assist others, and willing to learn whatever is necessary to support both your team and customers. - You are able to operate effectively with high energy, manage multiple projects simultaneously, and prioritize tasks effectively. - You have experience building or delivering prototypes on top of API platforms.
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Senior Support Engineer - API
San Francisco Bay Area
$280,000 USD / year
Engineering
About OpenAI
Building artificial general intelligence