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Technical Program Manager - Senior Support Engineering
Lead the establishment of incident management programs to enhance customer support.
San Francisco, California, United States
Senior
1 week ago
✨ About The Role
- The role involves establishing and operationalizing key frameworks for support practices, including incident management and engineering alignment.
- The Program Manager will work closely with Engineering, Product, and Customer Success teams to ensure seamless workflows between support and internal stakeholders.
- Leading projects to identify, implement, and scale tools and automation that enhance customer support efficiency is a primary responsibility.
- The position requires creating scalable practices for a rapidly growing environment, impacting multiple areas of the customer journey.
- Collaboration across teams to identify opportunities for improvement and enhance overall customer satisfaction is essential.
- The role offers the chance to help shape the vision and strategy of a new team, contributing to its long-term success and influence within the organization.
âš¡ Requirements
- The ideal candidate will have over 5 years of experience in program management, operations, or support engineering, focusing on scalable processes and tooling.
- A successful candidate will excel in dynamic, high-impact team environments, demonstrating the ability to create structure and contribute meaningfully.
- Proven leadership skills in cross-functional initiatives are essential, with a track record of aligning diverse teams around shared goals.
- A passion for utilizing tools and automation to enhance efficiency and improve customer outcomes is crucial for this role.
- Exceptional communication, organization, and problem-solving skills are necessary to thrive in this position.
- Adaptability and eagerness to tackle new challenges in a fast-paced environment will be key traits of a successful candidate.
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