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Solutions Engineer - Remote Eligible
Guide large enterprises in implementing AI solutions to transform their customer service operations.
RemoteSingapore
Expert
1 month ago
✨ About The Role
- The Solutions Engineer will partner with senior business stakeholders to understand their pre-sales needs and guide their AI strategy.
- The role involves demonstrating the value of OpenAI solutions and recommending architectural patterns for implementation.
- Responsibilities include delivering exceptional pre-sales customer experiences and providing technical expertise.
- The engineer will create and maintain documentation related to common pre-sales questions and requirements.
- Building and nurturing strong customer relationships during the evaluation and purchasing process is a key aspect of the job.
- The role requires serving as the first line of defense for security and compliance questions, guiding customers to relevant resources.
- The engineer will gather and relay customer feedback to internal teams to inform product planning and improvements.
âš¡ Requirements
- The ideal candidate has over 7 years of experience in a technical pre-sales role, particularly with complex global organizations.
- A strong understanding of IT security principles and customer requirements for technical B2B SaaS products is essential.
- Proficiency in programming languages such as Python or Javascript is required.
- Experience in delivering prototypes of Generative AI or traditional ML solutions is highly valued.
- The candidate should possess excellent presentation and communication skills, capable of translating complex topics for diverse audiences.
- A proactive approach to problem-solving and a willingness to learn new skills are crucial for success in this role.
- A humble attitude and a collaborative spirit are important traits for fostering team success.
About OpenAI
Building artificial general intelligence