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Senior It Support Specialist

Scale the corporate helpdesk while ensuring friendly and diligent customer service.
San Francisco, California, United States
Senior
$110,000 - 140,000 USD / year
3 weeks ago

✨ About The Role

- The Senior IT Support Specialist will be responsible for handling tickets, new hire onboarding, and onsite helpdesk support. - The role involves asset deployment and managing AV systems within a zero-trust security architecture. - The candidate will work closely with the Security team to secure and update endpoints and corporate infrastructure. - Collaboration with the People team is essential to ensure a smooth onboarding experience for new hires. - The position requires leading or mentoring other IT Support staff and orchestrating high-production all-hands events.

âš¡ Requirements

- The ideal candidate will have a strong problem-solving ability and enjoy tackling complex issues that require thoughtful analysis and creative solutions. - A solid understanding of identity provider (IDP) and mobile device management (MDM) solutions is essential, with hands-on experience in administering systems like AzureAD, Jamf, and Intune. - Familiarity with both Windows and Linux environments is important, along with a good grasp of scripting languages such as Python, Bash, or Apple Script. - Experience with collaboration software like Google Workspace, Office 365, and Slack is necessary to ensure seamless integration and support. - The candidate should have expertise in managing AV and telecom systems, including platforms like Google Meet and Microsoft Teams.
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Senior It Support Specialist
San Francisco, California, United States
$110,000 - 140,000 USD / year
Support
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