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Solutions Engineer, New York City

Develop and nurture strong customer relationships during the evaluation and purchasing process.
New York
Senior
$220,000 - 280,000 USD / year
3 weeks ago

✨ About The Role

- Responsible for delivering an exceptional pre-sales customer experience and providing technical expertise in the pre-sales process - Collaborate with Sales, GRC, and Product teams to accelerate the time to sign and onboard new customers - Serve as the first line of defense for security and compliance questions, explaining standardized collateral, and guiding customers towards relevant resources - Develop and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process - Foster customer advocacy, represent the voice of the customer with internal teams, and gather and relay customer feedback for product planning
- Experienced Sales Engineer with a minimum of 7 years in a similar role, managing relationships with large, global, and complex organizations - Proven track record of delivering and scaling an exceptional pre-sales customer experience - Strong technical expertise in providing higher-level security and compliance support for technical B2B SaaS products - Excellent presentation and communication skills, especially when engaging with executives and leaders - High horsepower individual with strong problem-solving skills, adept at managing multiple projects simultaneously, and prioritizing effectively
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Solutions Engineer, New York City
New York
$220,000 - 280,000 USD / year
Engineering
About OpenAI
Building artificial general intelligence