✨ About The Role
- The Revenue Operations Manager will design and implement processes to support the Technical Success team at OpenAI.
- This role involves ensuring seamless management of customer interactions throughout their lifecycle, from onboarding to ongoing support.
- The manager will work closely with technical teams to ensure operational processes are scalable and integrated into customer success workflows.
- Defining and tracking key performance indicators (KPIs) specific to technical success will be a key responsibility.
- The role includes managing territory allocation for the Technical Success team and providing data-driven recommendations for improvements.
- The manager will partner with the data team to ensure data integrity and accuracy for effective reporting and decision-making.
- Leading strategic analyses to identify trends and opportunities for process optimization will be part of the job.
- The position is based in San Francisco, CA, and follows a hybrid work model of three days in the office per week.
âš¡ Requirements
- The ideal candidate will have experience in revenue operations or strategy within a high-growth technology company.
- Proficiency in Salesforce.com and data analysis tools such as SQL and Excel is essential for success in this role.
- Strong analytical skills and attention to detail are crucial for managing and interpreting data effectively.
- Exceptional project management skills are necessary, particularly in leading complex, cross-functional initiatives.
- The candidate should possess strong communication skills and an executive presence to interact with various stakeholders.
- A solid understanding of the AI landscape and its applications will be beneficial in addressing customer needs.
- The ability to thrive in ambiguity and work autonomously is important for navigating the dynamic environment at OpenAI.
- Exceptional organizational skills and the capacity to manage multiple projects simultaneously will contribute to success in this role.