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Revenue Operations Manager, Technical Success

Design and implement scalable processes for managing customer interactions throughout their lifecycle.
San Francisco, California, United States
Mid-Level
3 weeks ago

✨ About The Role

- The Revenue Operations Manager will design and implement processes to support the Technical Success team at OpenAI. - This role involves ensuring seamless management of customer interactions throughout their lifecycle, from onboarding to ongoing support. - The manager will work closely with technical teams to ensure operational processes are scalable and integrated into customer success workflows. - Defining and tracking key performance indicators (KPIs) specific to technical success will be a key responsibility. - The role includes managing territory allocation for the Technical Success team and providing data-driven recommendations for improvements. - The manager will partner with the data team to ensure data integrity and accuracy for effective reporting and decision-making. - Leading strategic analyses to identify trends and opportunities for process optimization will be part of the job. - The position is based in San Francisco, CA, and follows a hybrid work model of three days in the office per week.

âš¡ Requirements

- The ideal candidate will have experience in revenue operations or strategy within a high-growth technology company. - Proficiency in Salesforce.com and data analysis tools such as SQL and Excel is essential for success in this role. - Strong analytical skills and attention to detail are crucial for managing and interpreting data effectively. - Exceptional project management skills are necessary, particularly in leading complex, cross-functional initiatives. - The candidate should possess strong communication skills and an executive presence to interact with various stakeholders. - A solid understanding of the AI landscape and its applications will be beneficial in addressing customer needs. - The ability to thrive in ambiguity and work autonomously is important for navigating the dynamic environment at OpenAI. - Exceptional organizational skills and the capacity to manage multiple projects simultaneously will contribute to success in this role.
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Revenue Operations Manager, Technical Success
San Francisco, California, United States
Operations
About OpenAI
Building artificial general intelligence