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Technical Support Engineering Leader
Build a new team of technical troubleshooting experts for OpenAI's API platform.
San Francisco, California, United States
Senior
$345,000 USD / year
2 months ago
✨ About The Role
- Lead and scale the Support Engineering team to collaborate with strategic enterprise accounts, product, and engineering teams to solve complex technical problems faced by customers
- Provide technical guidance to address the most challenging issues in the environment and play a key role in building knowledge within the team
- Manage the team's operations to deliver 24x7 global technical coverage for customers, including holidays and weekends
- Build strong relationships with customers to ensure the success of their applications and contribute to broader organizational leadership initiatives
- Work on strategic initiatives for organizational and process improvements, influencing product roadmaps, and enhancing overall customer experience with support
âš¡ Requirements
- Experienced leader with a background in technical support engineering or software engineering, ideally in fast-paced environments or tech startups
- Skilled in building and managing high-performance teams, attracting and retaining top talent, and developing team members over time
- Strong track record of cultivating relationships with customers and cross-functional teams to drive performance improvements
- Humble attitude with a willingness to help others and continuously learn to ensure team and customer success
- Ability to operate with high horsepower, manage multiple projects simultaneously, and prioritize effectively
Technical Support Engineering Leader
San Francisco, California, United States
$345,000 USD / year
Engineering
About OpenAI
Building artificial general intelligence