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Manager, Technical Support Engineering

Build a new team of technical troubleshooting experts for OpenAI's API platform.
San Francisco, California, United States
Senior
$345,000 USD / year
5 days ago

✨ About The Role

- Lead and scale the Support Engineering team to collaborate with strategic enterprise accounts, product, and engineering teams to solve complex technical problems faced by customers - Provide technical guidance to address the most challenging issues in the environment and play a key role in building knowledge within the team - Manage the team's operations to deliver 24x7 global technical coverage for customers, including holidays and weekends - Build strong relationships with customers to ensure the success of their applications and contribute to broader organizational leadership initiatives - Work on strategic initiatives for organizational and process improvements, influencing product roadmaps, and enhancing overall customer experience with support
- Experienced leader with a background in technical support engineering or software engineering, ideally in fast-paced environments or tech startups - Skilled in building and managing high-performance teams, attracting and retaining top talent, and developing team members over time - Strong track record of cultivating relationships with customers and cross-functional teams to drive performance improvements - Humble attitude with a willingness to help others and continuously learn to ensure team and customer success - Ability to operate with high horsepower, manage multiple projects simultaneously, and prioritize effectively
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Manager, Technical Support Engineering
San Francisco, California, United States
$345,000 USD / year
Engineering
About OpenAI
Building artificial general intelligence