Creative Operations Manager

Creative Operations Manager

The OpenAI Marketing Design Team (Design Studio) is pivotal in shaping and maintaining OpenAI's brand identity across all platforms and audiences. We work at the intersection of product development, communications, marketing, engineering, and research—delivering cohesive storytelling and brand experiences.

Our mission is to communicate the advancements and benefits of AGI with beauty, accessibility, transparency, and authenticity. Within this mission, the Web and Digital Experience Team plays a critical role in creating, managing, and scaling web and digital programs that reflect OpenAI's brand and global objectives, fostering company-wide collaboration and innovative solutions.

We're looking for a Creative Operations Manager to join OpenAI's Marketing team in San Francisco. In this role, you'll keep our creative engine running smoothly by managing the processes, systems, and resources that enable our designers, writers, and marketers to do their best work. You'll balance day-to-day operational needs—like onboarding, budget tracking, contractor management, tech troubleshooting, and office logistics—with broader team health and culture initiatives.

This role is ideal for someone who thrives in a fast-paced, collaborative environment, enjoys building structure around ambiguity, and has strong organizational and interpersonal skills.

What you'll do in this role:

• Resource Management

  • Monitor and report on project and resourcing health

  • Oversee contractor management, including job descriptions, contract nuances, extensions, and supports resource allocation.

  • Serve as the point of contact for contract updates and extensions in coordination with leads

  • Suggest resourcing solutions and track resource allocation across all creative projects

• Operational Support

  • Manage onboarding for full-time employees and contractors, ensuring a seamless experience.

  • Supports monthly budget tracking across projects and teams, surfacing risks and ensuring responsible spend.

  • Troubleshoot common tech and access issues for team members, coordinating with IT as needed.

  • Manage workspace logistics for the SF office

• Process & Systems

  • Maintain and improve tracking systems for budgets, resourcing, and vendor management.

  • Support adoption of project management and resourcing tools across the team.

  • Identify and implement workflow improvements to help the team scale efficiently.

• Team Culture & Engagement

  • Coordinate and support cultural initiatives like all-team meetings, offsites, and community events.

  • Partner with leads to create moments of connection and recognition for the team.

  • Ensure operational excellence supports—not hinders—the team's creative culture.

You might thrive in this role if you:

• Have 7+ years of experience in creative operations, marketing operations, production, or a related role.

• Have strong organizational and project management skills, with an eye for detail.

• Are proficient in Google Sheets and Airtable, with experience building and maintaining tracking systems.

• Are comfortable managing budgets and resourcing workflows at scale.

• Are skilled at contractor/vendor management and navigating administrative processes.

• Are adept at balancing structure with flexibility—knowing when to enforce process and when to adapt.

• Are a clear communicator who can partner with stakeholders across teams and levels.

• Are excited to support both the operational backbone and cultural heartbeat of a high-impact team.

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

At OpenAI, we believe artificial intelligence has the potential to help people solve immense global challenges, and we want the upside of AI to be widely shared. Join us in shaping the future of technology.