Workers Compensation Support II - Remote Eligible

Workers Compensation Support II

OnTrac is hiring a Workers Compensation Support II! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter!

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

Location: Remote (CST time zone preferred)

Compensation: $22.00 - $27.00/hour (DOE)

The Workers Compensation Support II role is a vital part of the Risk Management team, ensuring timely and accurate handling of workers' compensation claims. This position serves as a liaison between injured employees, facility management, insurers, TPAs, and medical providers to bring each claim to its best possible resolution. The role requires strong organizational skills, attention to detail, and the ability to foster positive relationships while maintaining strict confidentiality.

Unpacking the Benefits:

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• Paid Time Off including Holiday pay
• 401(k) with company match
• Safe and clean work environment

The Must-Haves:

• High School Diploma or GED
• 1+ years of experience in a related field
• Proficiency in MS Outlook, Teams, SharePoint, Excel, Word, and Adobe
• Strong organizational and time management skills
• Ability to travel occasionally (up to 10%)
• Bilingual (Spanish) is a plus for communication and document translation

Your Mission in Motion:

• Report workers' compensation claims promptly to insurers, TPAs, and state jurisdictions in accordance with company and state requirements.
• Contact injured workers to confirm medical treatment, discuss incident details, and coordinate modified duty accommodations with facility management.
• Review medical status reports, prepare modified duty offers, and keep active file diaries to monitor claim progress until full-duty return.
• Input new claims into First Report Online for insurer transmission and OSHA recordkeeping, and follow up on medical appointments to ensure continuity of care.
• Participate in claim review meetings with insurers and TPAs, provide updates to stakeholders, and deliver clear, respectful communication across all levels.

Paving your way to your success:

• You are detail-oriented and organized, with the ability to manage multiple priorities and meet deadlines
• You communicate clearly and professionally, fostering trust and positive relationships
• You apply confidentiality and integrity in every aspect of your work
• You are proactive, resourceful, and adaptable in a fast-paced environment
• You demonstrate a can-do attitude and a commitment to supporting employees and organizational goals

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer.

OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.