Warehouse Customer Service Assistant

Warehouse Customer Service Assistant

OnTrac is hiring a Warehouse Customer Service Assistant!

This position assists Operations Managers with administrative duties and customer service support. Our Operations Assistants interact with drivers and customers to resolve package discrepancies to ensure on-time delivery and are responsible for accurate data entry into the OnTrac system and verifying deliveries.

Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? We encourage you to apply today to connect with a recruiter!

Brand New Facility - Opening end of September 2025!

Location Details: 87 Monroe Crossing SE., Cartersville, GA 30120 Pay: $16.00 - $22.00 per hour, depending on experience. Shift: multiple openings, all hours subject to change depending on the needs of the business.

1. Sunday - Wednesday from 1:00 PM to 11:00 PM
2. Wednesday - Saturday from 1:00 PM to 11:00 PM

Unpacking the Benefits:

• Competitive individual and group benefits
• Medical, Dental, and Vision insurance
• Paid Time Off including Holiday Pay
• 401(k) with company match
• Safe and clean work environment
• Referral Bonus Program - up to $500 per referral!

The Must-Haves:

• High school diploma or general education degree (GED)
• One year of related industry experience and/or training in transportation and delivery or an equivalent combination of both education and specific work experience required
• General knowledge or Microsoft Word and Excel Programs
• Excellent Customer Service Skills
• Ability to multitask, self-manage, and work efficiently in stressful situations

The Responsibilities:

• Track package deliveries, process and document problem packages, research issues when needed and update OnTrac's proprietary tracking system for Customers, Customer Service team, and other facilities.
• Assists drivers in the checkout process verifying that all packages are out for delivery. Report missing or not out for delivery packages. Prepare packages to go out for delivery if needed.
• When needed, communicate with customers regarding their package status.
• Research, analyze, and report on daily compliances to management and prepare business reports as needed.

Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S.

If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! Ontrac is proud to be an Equal Opportunity Employer. OnTrac is an equal opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace.