Repair Support Engineer

Repair Support Engineer – Avionics

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a talented Repair Support Engineer – Avionics to play a key role in the success of our brand new Maintenance, Repair & Overhaul facility in Tewksbury. If you thrive on solving technical challenges, enjoy working with advanced avionics systems, and want to be part of a collaborative and innovative aerospace environment, this is your opportunity to make an impact.

Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

The Role

As a Repair Support Engineer – Avionics, you'll be at the heart of our engineering support for Ontic's UK MRO operations, external suppliers, and customers.

You will:

• Support MRO products across their lifecycle – from New Product Introduction (NPI) to retirement – covering technologies such as complex electronics, electrical, electro-mechanical, and barometric systems.
• Provide technical expertise to internal and external stakeholders.
• Analyse maintenance data (CMMs, SBs, etc.) to identify and execute required processes and testing.
• Produce high-quality technical documentation and reports.
• Lead root cause investigations and implement corrective actions.
• Deliver training to technicians and operators.

About You

You'll bring a strong mix of technical knowledge, problem-solving skills, and a passion for aviation. Ideally, you have:

• A degree (or equivalent) in a technical subject, or significant relevant industry experience.
• Previous experience in technical support or production engineering within manufacturing – aerospace experience is highly desirable.
• Knowledge of MRO Civil & Military procedures.
• Excellent communication skills, both written and verbal.
• Strong analytical skills and the ability to work independently under pressure.
• Competency in using MS Office and ERP systems.

Flexibility and a willingness to travel for technical support are important, as is the ability to work outside core hours when required.

Benefits

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our benefits package highlights include:

• Up to 29 days annual leave plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Best Place To Work

We are more than the sum of our parts. And we've been recognised internally and externally for being so:

• We were ranked #9 in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic

No day is the same at Ontic; we have doubled in size over the last couple of years and are still in rapid growth. We attribute our success to empowering colleagues to create the opportunity, fostering an environment of autonomy where we ask for forgiveness, not permission.

Our Values

Our values are intrinsic to everything we do:

• We share a common sense - we're a global family of specialists with a shared passion for precision.
• We have the freedom to choose - we're challengers and innovators with the freedom to think differently and challenge the status quo.
• We create the opportunity - we're change-makers with a clear direction and can-do spirit.

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!