Customer Quality Engineer

Customer Quality Engineer

Ontic, a leading licensor and manufacturer of complex engineering parts for the global aerospace and defence industries, are now recruiting for a Customer Quality Engineer to join our team.

Ontic is a more than just a business, we're a community of innovators who pride ourselves on fostering a culture where talent thrives, ideas flourish, and careers are built. We're committed to excellence, driving us to continuously improve and adapt, ensuring that we remain at the forefront of our industry.

About The Role

You'll be a focal point of support for Ontic customers regarding quality queries; you'll host them onsite at our facility, complete customer quality questionnaires and respond to customer queries. You'll be acting independently in this role whilst receiving direction and support from the Operations Quality Manager and Head of Quality. You'll liaise with OEMs (Original Equipment Manufacturers) to support new production acquisitions at Ontic. In addition, you'll oversee Product Verification activities such as production inspection, preparation of paperwork and/or parts to support release personnel and fault finding.

You'll utilize our CRM system to review contracts/orders and support Material Review Board activities including investigations, dispositions and relevant ERP transactions. You'll support internal and/or external compliance audits as required.

What Will You Need To Know?

You'll ideally have strong working knowledge of AS9100 Quality Management System standards and UK CAA Regulations. Experience in a customer facing role in a Quality Engineering setting is not essential for the right person.

You'll have experience of internal auditing, completing contract reviews, completing Root Cause Investigations (ie. 8D, 5 Whys, Cause & Effect) and experience in investigating and dispositioning non-confirming materials.

You'll have a distinct advantage if you have awareness of Airbus, BAE, Boeing, Rolls Royce & Safran Supplier Quality Standards, especially with Electronic/Electrical products. First Article Inspection Reporting (AS9102) would also be advantageous but not essential for success in your application.

Benefits

At Ontic we care about your financial, physical, and mental wellness so we offer a range of benefits to support this, we care about what matters to you and have a valued culture of recognition and empowerment, accompanied by benefits that support work/life balance.

Our benefits package highlights include:

• Up to 29 days annual holiday plus Bank Holidays
• 10 hours paid volunteering time
• Annual goal share bonus scheme for all employees
• 24/7 Employee Assistance Program (EAP)
• Discounts and offers from a range of retailers

Best place to work

• We were ranked #9 in Best Companies' Q3 leaderboard for Best Manufacturing Company based on our employee feedback
• 72.5% of employees who took part in our 2023 employee satisfaction survey said they are proud to work at Ontic

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!