Customer Service Representative

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Job Summary:

· Proactive Tactical Service Support

· Proactive Customer Relationship Management

· Customer Advocacy/Problem Resolution

Responsibilities

Master Order Management (including Quote, order entry, reschedule, shipment expedite, RMA etc)

Customer Relationship Management: Ensure consistent, high-quality customer experience across all touchpoints.

Customer Advocacy/Problem Resolution: Demonstrate strong escalation management skills, ensuring timely resolution of complex or urgent cases.

Systems & Tools Expertise: Master Oracle system and Salesforce case management

Qualifications

Thorough understanding supply chain management

Customer service skills, data analysis and problem-solving skills

Able to perform multiple tasks simultaneously, able to balance short- and long-term goals

Strong Interpersonal skills

Strong communication skills (English written and verbal)

Motivational skills, innovative/Creative skills

Ability to exhibit patience, tact, enthusiasm, and a positive attitude when addressing complaints and problems from customers

Ability to utilize general computer literacy

About Us

Onsemi (Nasdaq: ON) is driving disruptive innovations to help build a better future. With a focus on automotive and industrial end-markets, the company is accelerating change in megatrends such as vehicle electrification and safety, sustainable energy grids, industrial automation, and 5G and cloud infrastructure. With a highly differentiated and innovative product portfolio, onsemi creates intelligent power and sensing technologies that solve the world's most complex challenges and leads the way in creating a safer, cleaner, and smarter world.

About the Team

We are committed to sourcing, attracting, and hiring high-performance innovators, while providing all candidates a positive recruitment experience that builds our brand as a great place to work.

Job Info

Job Identification 2505165

Job Category Sales

Degree Level Bachelors

Job Schedule Full time

Locations 9/F & 10/F, News Building, Shenzhen, Guangdong, 518027, CN