Service Technician II

Service Technician II

One Workplace is committed to the development of empathetic leaders, diversification of talent and increased representation at every level of our business. We believe in cultivating a culture of inclusion and are dedicated to building and retaining teams through removing unnecessary barriers to employment and providing opportunities for career growth.

Compensation range: $21.09 - $24.11 per hour

The base salary will be determined based on your location, experience, and the pay of employees in similar positions. Actual total compensation will be dependent upon the individual's skills, experience and qualifications.

OWP Benefits:

• 15 days of PTO
• 9 Paid holidays
• Medical/Dental/Vision Insurance
• Profit Sharing
• 401k + Employer Match
• Wellness App with reimbursement of up to $500 per year

Position Summary

Location: Woodland, CA

Hours: Day shift, Monday - Friday

The Service Technician II repairs and services client-owned furniture and installs system and case good furniture as directed by sales order.

Responsibilities:

• Services and/or repairs client-owned furniture to ensure mechanical workability and safety
• Troubleshoots, reparts, and identifies defects
• Identifies, researches, and orders necessary parts for repair
• Communicates with internal and external customers regarding route scheduling and repair information
• Completes warranty authorization paperwork (DSR) for warranty reimbursement
• Delivers and installs system and cse good furniture as directed

Qualifications:

Education/Experience

High School diploma or general education degree (GED); Three years + related experience and/or training; or equivalent combination of education and experience. Advanced knowledge of Steelcase product lines & installation.

Knowledge/Skills/Abilities

• Working knowledge of major furniture manufacturer's products
• Ability to use hand and power tools listed under Required Tools
• Must have a current, valid California Driver's License and insurance
• Ability to prioritize and work in a fast-paced, high-volume environment
• Ability to provide excellent customer service to clients
• Must have mechanical skills and the ability to troubleshoot mechanical issues
• Requires strong organizational skills, attention to detail, and safety
• Must have good verbal and written communication skills
• Knowledge & experience of wall mount applications (white boards, overheads, wall starts)
• Knowledge & experience of power pole installation
• Knowledge & experience to perform in the field, straight work surface cuts & round grommet cuts
• Ability to read and interpret furniture installation drawings and blueprints
• Ability to work independently with little to no supervision
• Ability to install floor and wall anchors to specification
• Dedication and commitment to promote diversity, multiculturalism, and inclusion in all work activities
• Collaborate in diverse teams to foster productive outcomes

Required Tools

18V Cordless drill, charger & 2 batteries, apex/magnetic bit holder, bits (P2, P3, R2, R3) & nut drivers, drill bits for wood & metal, socket adapters, rachet set, wonder bar, torpedo level, dead blow (non-marking), (3) standard & (3) Philip screw drivers, pliers, channel locks, needle nose, tape measure, open wrench set, 3 light electrical tester, utility knife, allen wrench set (standard & metric), vise grips, tool bag, Awl, Stud finder, hack saw w/ extra blades, 2" putty knife, tin/aviation snips, (2) 12" bar clamps, 4' level, ½" Auger/spade bit, sheet rock knife.

Physical Requirements

• Seeing, color and depth perception, hearing/listening, clear speech, touching, ability to move distances within and between warehouses/offices, ability to mount and dismount forklift/truck, pushing/pulling, driving, lifting up to 100 pounds, and carrying up to 70 pounds. Must be able to climb up into and down from delivery trucks and walk up and down ramps or stairs where required.
• Any employee who operates a company-owned vehicle is subject to Random and Post-Accident Controlled Substance and Alcohol Testing.

Work Environment

Regularly works with others either face-to-face or verbally; works inside or outside and around mechanical equipment and moving objects. Usually, work is performed at the client's location. May be required to work different shifts and work hours; may work alone or with a team; in moderate heat or cold, around electrical equipment, fumes/odors, and/or dirt/dust. Generally works around loud noises such as trucks, forklifts, and power hand tools.

If this sounds like the right opportunity for you, please apply with your resume today. We look forward to connecting!