Technical Customer Support Intern (it/cloud)

Technical Customer Support Intern (IT/Cloud)

Customer Support Intern (Technical)

Location: Hybrid, Manchester

Employment Type: Internship (Full-Time)

Program Duration: July 6, 2026 to September 11, 2026

Summary

OneStream is seeking motivated candidates for its 2026 internship program. Interns will gain hands-on experience, collaborate with professionals, and work on impactful projects in a fast-paced environment. Our internship is intended for rising seniors and graduate students enrolled in a degree-seeking program, with graduation expected after the internship program concludes. If you're eager to learn and ready to take the next step in your career, we'd love to hear from you.

As a Customer Support Intern in our Technical Pillar, you'll focus on supporting IT and Cloud issues. This role is ideal for candidates interested in learning about IT, Microsoft Azure's cloud architecture and configuration, customer support operations, and diagnostic tools in a high-growth tech environment.

• Real-world experience in a global financial software company.
• Mentorship from experienced professionals in customer support, IT and Microsoft Azure troubleshooting.
• Enhance your skills in customer communication, problem-solving, IT and Microsoft Azure.
• Opportunity to work with advanced tools and technologies in cloud management.
• Opportunity to build a foundation for a future career in technical support and customer service.

This Internship requires the successful individual to live within easy commutable distance to our Manchester office in Windmill Green, M2 3NN (which is adjacent to the Manchester Central Convention Complex)

Primary Duties and Responsibilities

• Learn the essentials of Microsoft Azure and support process. • Gain hands-on experience working with customers, troubleshooting issues, and developing effective communication skills. • Support the team in handling challenging and urgent cases, contributing to timely and effective solutions. • Assist in enhancing our knowledge base and organizing case categories to streamline data collection and reporting. • Participate in a special intern project to explore an area for improvement within the Customer Support team.

Required Education

• In pursuit of a bachelor's degree or master's degree.

Preferred Education and Experience

• Studying towards a degree in Information Technology (Computer Science, Computing or Information Systems).
• Undergraduate students preferred (graduating between Winter 2026 and Spring 2027).
• Previous internship experience is nice to have but not necessarily required.

Knowledge, Skills, and Abilities

• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint); some exposure to Microsoft SQL is a plus (full training will be given)
• Strong communication skills.
• Attention to detail.
• A team-oriented mindset.
• Eagerness to learn.

Travel

• 2 days a week in the Manchester office (Tuesday & Thursday), the rest of the time is remote, home based.

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further™ by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

• Transparency around corporate structure, salary, and benefits
• Core value of customer success
• Variety of project work (not industry-specific)
• Strong culture and camaraderie
• Multiple training opportunities

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.