OneRail is seeking a proactive and driven Customer Success Manager/Client Service Manager who thrives on delivering exceptional customer success in a rapidly evolving logistics technology startup. As the linchpin between our clients and our cutting-edge solutions, you'll take ownership of customer accounts, leveraging your expertise to ensure seamless operations and unparalleled satisfaction. Your core focus will be on surpassing SLAs, championing outstanding customer experiences, and advocating tirelessly on behalf of our clients. You'll collaborate across teams and systems, adhering to best practices while ensuring prompt resolution of issues and effective escalation when needed.
This position is fully in-office in Orlando, Florida. Note: This role falls under Comp Band 4 with the annual base compensation is expected to be between $70,000 to $85,000. In addition to the base compensation, the role is eligible for variable compensation incentive pay through cross-sell and up-sell opportunities.