Service Dispatcher

Join Our Team as a Dispatcher!

One Hour Heating and Air, Ben Franklin Plumbing, and On Time Electrical are looking for a positive and highly organized professional to join our Dispatch Team. As a dispatcher, you'll be the critical first point of contact for our field service technicians—ensuring they're scheduled efficiently and dispatched to the right locations at the right times. You'll also communicate directly with customers, keeping them informed about appointment times and reschedules.

What We're Looking For:

Experience: Direct service industry dispatch experience is required. Prior dispatching experience in HVAC, Plumbing, or Electrical is preferred. Skills & Attributes: A calm, confident demeanor and a strong commitment to exceptional service. Location: This is an in-office position Monday-Friday from 7am-4pm, with a rotation of weekends that can be worked remotely.

Accountability: We need someone reliable, self-motivated, and disciplined—ready to "show up" every day.

Key Responsibilities:

• Manage and maintain service technicians' schedules, including on-call shifts.
• Coordinate with customers regarding service appointments and expected arrival times.
• Handle general inquiries about scheduling, lead times, and invoicing.
• Ensure accuracy and updates in the customer database.
• Assist with scheduling preventative maintenance and follow-ups.

Qualifications:

• Minimum 2 years of dispatch or related experience.
• Strong communication and customer service skills.
• Proficiency in various customer service related programs, and experience with Service Titan is a big plus.
• Familiarity with our service area and/or strong map-reading skills.
• Ability to work in-office Monday-Friday (7 AM - 4 PM) schedule, with flexibility for rotating weekends, holidays, and evening shifts as needed that would be worked remotely.
• Valid driver's license, ability to pass a pre-employment drug screening and background check.

Why You'll Love Working Here:

At One Hour Heating & Air, we're more than just a company—we're a tight-knit team that values hard work, collaboration, and a fun, casual work environment. We offer:

• Competitive pay and a steady workload.
• Opportunities for growth and advancement.
• Medical, Dental, and Vision insurance.
• Short- and long-term disability coverage.
• 401(k) with company match.
• Paid vacation and holidays.
• Referral bonus program.

If you're ready to be part of one of the most sought-after HVAC, Plumbing, and Electrical service firms in the area, we'd love to hear from you! Apply today and take the next step in your career with us.