Sr UC Engineer - Hybrid (atlanta, GA)

Senior Unified Communications (UC) Engineer

We are seeking a Senior Unified Communications (UC) Engineer to design, support, and optimize enterprise voice and video collaboration platforms. This role is responsible for maintaining highly available, secure, and scalable UC systems across the organization. The ideal candidate is technically strong, detail-oriented, and comfortable operating in a fast-paced, enterprise environment.

This is a hands-on engineering role requiring deep knowledge of voice infrastructure, video collaboration systems, and cloud-based communication platforms.

Essential Duties and Responsibilities:

• Design, implement, and support enterprise voice and video systems
• Administer and maintain Cisco Call Manager (CUCM), Dialpad, and Zoom platforms
• Troubleshoot complex voice, SIP, and video issues across LAN/WAN environments
• Configure call routing, dial plans, SIP trunks, and integration with third-party systems
• Support conference room and collaboration technology solutions
• Monitor system performance, capacity, and reliability
• Partner with network and security teams to ensure QoS and secure communication paths
• Actively work tickets and user support issues as needed
• Participate in change management and production support processes
• Provide documentation, standard operating procedures, and technical diagrams
• Support M&A integration efforts related to voice and collaboration systems

Qualifications, Skills and Requirements:

• 5–7 years of experience in Unified Communications engineering
• Strong experience with Cisco Call Manager (CUCM) and Five9 Contact Center
• Hands-on experience with Dialpad and Zoom administration
• Solid understanding of SIP, RTP, VoIP protocols, and call flow troubleshooting
• Experience with voice gateway configuration and SBC concepts
• Strong troubleshooting skills across voice and video environments
• Experience working in hybrid cloud / enterprise environments
• Ability to manage multiple priorities in a structured and process-driven environment

Education, Training and Experience:

• Experience with contact center platforms
• Knowledge of QoS design and implementation
• Familiarity with firewall policies impacting RTP/SIP traffic
• Experience supporting hybrid cloud collaboration environments
• Experience with dialplan and call routing solutions

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

Thank you for your interest in joining the OneDigital team!