Sales Support Advisor - Remote - Remote Eligible

Sales Support Advisor

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else.

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity:

Summary:

The Sales Support Advisor will be responsible for assisting the assigned Producer with proper routing of day to day activity, customer support, building and maintaining relationships, and data management.

Essential Duties and Responsibilities:

• Collects, enters, and maintains accurate data in D365 for Producer as assigned.
• Consistently utilizes "Activities" in D365.
• Demonstrate effective phone skills in dealings with internal and external customers.
• Effective delivery of the Digital value proposition to target audience through exceptional customer service.
• Facilitate the introduction and transfer of new clients to Implementation Services and other dedicated service teams as needed.
• Handle carrier implementation for high touch clients as needed.
• Partner with our platform and HR Tech vendors to facilitate set up.
• Provide customer support and/or direction of OneDigital support services to all newly acquired clients.
• Gathering pertinent information to effectively assist in solving client issues.
• Effective use of systems to communicate service issues with OneDigital support service.
• Recognize the importance of client experience and work to build client satisfaction.
• Thorough and accurate documentation of call volume, history, and outcomes.
• Additional responsibilities assigned by management.
• Displays leadership skills and is on track to grow within the company.
• Train market specialists as to the underwriting process, carrier requirements and deadlines.
• Mentor to team members; guides new team members through training and onboarding processes, provide constructive feedback and share best practices. Introduce new hires to internal systems, workflows, and team culture.
• Serve as a go-to resource for questions or complex tasks.

Qualifications, Skills and Requirements:

• Strong attention to detail;
• Ability and desire to work in a high production, fast-paced environment;
• Excellent written and verbal communication skills;
• Strong organizational skills;
• High energy, enthusiastic individual.

Education, Training and Experience:

• One to three years' experience in the health insurance industry, preferred;
• Prior experience in broker agency or benefit administration firm, a plus;
• Proficiency with Microsoft products and systems;
• Active life and health license, required;

The typical base pay range for this role nationwide is $20 to $23 per hour. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts. To learn more, visit www.onedigital.com/careers.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!