Global Benefits - Client Service Leader (remote) - Remote Eligible

Client Service Leader

The OneDigital Global Benefits Team is seeking a dynamic and experienced Client Service Leader (CSL) to oversee client delivery and relationship management for our growing Global Benefits practice. This individual will serve as the primary point of accountability for global benefits consulting engagements, ensuring exceptional client satisfaction, strong retention, and consistent growth of our global portfolio. The CSL will act as a trusted advisor to multinational employers, managing complex employee benefits programs across multiple geographies and coordinating with local brokers, carriers, and vendors. They will also play a leadership role internally, while mentoring consultants, refining processes, and partnering with sales and leadership teams to expand our global capabilities.

Key Responsibilities:

Client Leadership & Retention:

• Serve as the strategic relationship manager for a portfolio of multinational clients.
• Lead the delivery of global benefits consulting, including insured benefits, wellness, retirement, allowances, mobility/expat programs, and compliance.
• Proactively identify client needs, propose solutions, and ensure high levels of satisfaction and retention.
• Oversee renewals, negotiations, and financial outcomes to deliver measurable value.

Practice & Team Leadership:

• Provide leadership and mentorship to global consultants, analysts, and support staff.
• Establish best practices, workflows, and tools to ensure consistent, high-quality client delivery.
• Act as escalation point for client and internal issues, ensuring timely resolution.
• Partner with leadership on resource planning, staffing, and training needs.
• Work closely with the Global Benefits Practice Leader to drive revenue growth as well as improve EBITA.

Growth & Business Development:

• Collaborate with producers and the sales team to expand services within existing clients and pursue new opportunities.
• Support RFP responses, proposals, and finalist presentations.
• Contribute thought leadership and market insights to position the firm as a leader in global benefits.

Operational Excellence:

• Ensure compliance with global regulations, contractual obligations, and internal standards.
• Oversee revenue tracking, budgets, and profitability for assigned clients.
• Partner with global broker networks and local affiliates as well as local OneDigital offices to coordinate delivery.

Qualifications:

• 10+ years of progressive experience in global employee benefits, consulting, or insurance brokerage.
• Proven track record of leading multinational client relationships and teams.
• Strong understanding of global benefits structures, compliance programs.
• Excellent leadership, communication, and presentation skills.
• Ability to thrive in a fast-paced, matrixed, client-centric environment.
• Bachelor's degree required; advanced degree or professional designations (e.g., CEBS, GPHR, CFA, FLMI) preferred.

The typical base pay range for this role nationwide is $180,000.00 to $215,000.00 per year. Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, "protected characteristics"). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francisco

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or 'ban the box'] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background. If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!