Service Support Representative (onsite)

Service Support Representative

The Service Support Representative role is responsible for several areas of administration including application processing, claims processing, working incoming mail and other duties as assigned.

Your Impact:

• Responsible for knowing insurance plan details such as eligibility to complete applications, enrollments or claims accurately.
• Responsible for meeting contractual department goals by completing daily work given within guidelines set by the insurance carrier or the association and working directly with the sales team or insurance carrier when need be if questions arise.
• Assist in printing daily batches of issue packets for new business.
• Assist in getting out-going mail to mailroom daily.
• Process daily carrier decision files for new business.
• Assign incoming mail to correct subgroup within the department.

Successful Candidates Will Have:

• High school diploma or general education degree (GED).
• Minimum of 1 year of related operations experience or equivalent combination of education and experience.
• Proficiency with basic PC skills including Microsoft Office – Word, Excel, and Outlook.
• Attention to detail with a demonstrated ability to maintain a high-level of organization while prioritizing multiple tasks throughout the workday.
• Strong interpersonal skills with a proven ability to interface effectively at all levels within an organization.

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.