System Service Representative (1 - sr.)

System Service Representative (1-SR)

The System Service Representative is responsible for working service orders involving the disconnecting, reconnecting, setting, reading and investigating of meters and/or service to residential, commercial and industrial premises. This job involves advanced skills of cutting or reconnecting of electric service at a weatherhead, pole, handhole, transformer or at a line fuse link/disconnect. Orders will involve pole climbing or use of bucket truck. These orders must be worked safely and in a prescribed timeframe resulting in proper delivery and measurement of electric energy.

Key Roles & Responsibilities:

• Use proper test equipment to determine proper voltage and guard against faulty or hazardous conditions.
• Disconnect/Reconnect service through the use of advanced skills involving the meter, weather-head, hand-hole, pole, transformer or fuse link/disconnect for installation less than 600 volts.
• Assure service orders are completed within a specified time frame over a diverse geographic area, while meeting Company safety rules/regulations.
• Operation of a bucket truck and pole climbing activities.
• Evaluate premise for proper meter and service delivery and recognize/investigate any diversion of energy through inappropriate or faulty wiring or metering.
• Performs all essential aspects and functions of the job, as well as any other specific job requirements.

Skills:

• Certification in use of volt, ohm and amp meter and load/fault device is encouraged to apply.
• Experience as Electric Field Service Representative is encouraged to apply.
• Basic PC skills.

Education and Experience:

• High school diploma, GED, or equivalent is required.
• Valid Texas Driver License is required.

System Service Rep Levels (in addition to above requirements):

• System Service Rep 1 - Successful completion of Measurement Services System Service Rep. Senior Training program.
• System Service Rep 2 - Successful completion of Measurement Services System Service Rep. Senior Training program, Skills 1 & 2 class (6mos.)
• System Service Rep Sr. - Successful completion of Measurement Services System Service Rep. Senior Training Program, or 2 years current experience in performing electrical distribution work at secondary voltage using a bucket truck and pole climbing.

Measures of Success:

• Demonstrates knowledge of metering applications to include proper socket wiring, voltages and dangers associated with those applications.
• Demonstrates ability to recognize sub-standard metering installations and take appropriate action.
• Achievement of quantitative, qualitative and cost metrics.
• Interaction with internal and external stakeholders to resolve issues in accordance with Company policies and standards.
• Demonstrates contribution to workgroup and Company goals.
• Demonstrates ability to perform work with minimum supervisor while maintaining a continuing mentoring relationship.
• Follows Measurement Services safety procedures to ensure safety of employee and public. Interpersonal Skills/Teamwork.

Benefits:

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match for student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.