Supervisor Distribution System - EAST Distribution Operations Center (DOC)

Supervisor Distribution System - EAST Distribution Operations Center (DOC)

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

As the East Distribution Operation Center (DOC) Supervisor at Oncor, you'll supervise the operation of the electric distribution system including the coordination of routine and emergency switching and service restoration to maintain optimum system operating conditions. This role will ensure proper communication to the appropriate supervisors, managers and function level management.

This position will have designated shift scheduling, in advance, with available shifts including:

Mon-Fri 6am-2pm, 2pm-10pm, and 10pm-6am.

Weekend 6am-6pm and 6pm-6am.

Key responsibilities include:

• Ensuring that all safety procedures involved in the dispatch operation are followed at all times to protect the public, company personnel and equipment.
• Supervising multiple distribution operators to maintain and monitors the integrity of the electric distribution system including the direction of all restoration activities within the area of responsibility with the principal front line responsibility during or after hours, weekends and holidays as listed above.
• Overseeing daily planned and unplanned switching activities are executed according to DOC procedure.
• Developing and maintaining lines of communication between the DOC and internal and external stakeholders regarding DOC operations including emergency and management level notifications.
• Ensuring proper record keeping and corrections and compliance with Standard Operating Procedures (SOPs).
• Providing for training, coaching and job-related experience in support of employee growth and development. Responsible for tracking operator training progression.
• Assisting in the development of standard operating procedure documents, training and other DOC operations as necessary and ensures adherence to standard operating procedures in the dispatch operation.
• Supporting system and process improvement initiatives and actively contributing to the development and implementation of new operational systems and processes.
• Participating in cross-functional initiatives and projects to contribute operational expertise and process alignment.
• Performing all essential aspects and functions of the job as well as any other specific job requirements.
• Available for call-out and assist with storm restoration as needed.

Skills:

• Strong analytical, critical thinking, problem solving, and troubleshooting skills.
• Effective written, verbal, and interpersonal communication skills.
• Able to meet deadlines while managing multiple tasks.

Education & Experience:

• High School diploma, GED or equivalent and 5+ years electrical distribution experience required.

Measure of Success:

• Advanced knowledge of company operations, policies, procedures and systems.
• Demonstrated ability to grow strong leadership characteristics.
• Advanced knowledge of Oncor Electric Delivery Safety Handbook.
• Understanding of Oncor operational systems Distribution Management System (DMS) and Transmission Management System (TMS).
• Able to effectively develop trust and build collaborative relationships with stakeholders both within the DOC and external.
• Proactively communicates with DOC stakeholders both verbally and in writing.
• Able to provide guidance and tracking for operator training and development.
• Successful contribution to Company Goals and Objectives.
• Able to manage activity within the DOC control room to ensure operational metrics are met.
• Able to adapt quickly to changing technology, processes, and procedures.

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match with student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.