Manager - East DOC Technical Support

Manager- East DOC Technical Support

Oncor Electric Delivery Company LLC, headquartered in Dallas, is a regulated electricity transmission and distribution business that uses superior asset management skills to provide reliable electricity delivery to consumers. Oncor (together with its subsidiaries) operates the largest transmission and distribution system in Texas, delivering power to nearly 4 million homes and businesses and operating more than 143,000 miles of transmission and distribution lines in Texas.

This position is located at the East DOC in Irving. The successful candidate will manage the technical back office support services of the Distribution Operation Centers (DOCs). These activities include supporting electrical and IT systems, advanced data analytics use case development, data model management, and electrical system engineering services.

Key Responsibilities include:

• Provides primary coordination of all technical support functions at DOC.
• Manages technical engineering design services and data model maintenance groups to ensure proper support of distributions system operations and IT data transaction quality control and assurance.
• Directs DOC engineers and cross functional SMEs to conduct pro-active distribution system and reliability analysis, event root cause analysis, and short-term contingency planning.
• Functions as competence center regarding smart grid operations and advanced data analytics to ensure and improve operational processes and grid performance.
• Represents the EDOC in cross-functional projects and serves as liaison to other Oncor support organizations such as T&D Services, IT, Risk Management, System Protection, Distribution Engineering and regional districts.
• Supports DOC as primary interface for IT related requirements including proposing new communication and technology platforms to support automation and control systems.
• Supports DOC during storm restoration events.

Skills:

• Demonstrated leadership characteristics.
• Strong interpersonal skills and ability to communicate to all levels of personnel from field to executive.
• Solid understanding of Oncor's transmission or distribution systems.
• Strong analytical and synthetization skills.
• Experience with advanced data management and analytics concepts.
• Experience in process improvement concepts (i.e. Lean Six Sigma).
• Ability to communicate and manage cross-functionally.

Education:

• High School Diploma, GED, or equivalent is required.
• Applicants with a Bachelor's degree in business or technical field are encouraged to apply.

Experience:

• Applicants with a three years of work-related experience with engineering and operations related field are encouraged to apply.
• Applicants with experience with IT related project management and with Agile technology development are encouraged to apply.

At Oncor, we offer a comprehensive set of benefits, compensation and performance management programs designed specifically to attract, retain, motivate and reward our high-performing workforce. Our supportive and inclusive culture allows every team member the opportunity to thrive and make a difference. We invest in our employee's success and well-being by offering such things as:

• Annual incentive program.
• Competitive health and welfare benefits (medical, dental, vision, life insurance).
• Ability to earn wellness incentives (up to $2,000 in 2025) and other wellbeing resources.
• 401k with dollar-for-dollar company match up to 6%.
• 401k match with student debt program.
• Cash balance pension plan.
• Adoption Assistance.
• Mental health resources.
• Employee resource groups.
• Tuition reimbursement.
• Competitive vacation, 10 company holidays and 2 personal holidays.
• Paid parental leave.
• Salary continuation for up to 6 months for approved employee illness or injury.
• Other perks such as commuter benefits, electric vehicle incentive program, appliance purchase plan.

Participation in benefit programs for employees in collective bargaining units is subject to the applicable collective bargaining agreement.